Privacy Policy

This Privacy Policy describes how eravix.org collects and uses your personal information when you interact with our companion care coordination service. We are committed to protecting your privacy and handling your data responsibly and transparently.

Information We Collect

We collect information in several ways to provide our senior companion care services. When you contact us or register for our services, we collect personal details such as your name, email address, phone number, and address. This information helps us understand your care needs and coordinate with our trained companions.

We also collect information about how you interact with our website, including the pages you visit, the time you spend on them, and any actions you take. This usage data helps us improve our service delivery and user experience.

When you book companion care sessions, we collect information about your preferences, scheduling needs, and specific requirements for support with daily tasks, social presence, or assistance with errands. We may also collect health-related information with your consent to ensure our companions provide appropriate care.

How We Use Your Information

We use your personal information to coordinate and deliver companion care services that match your family's needs. Your data enables us to connect you with trained companions, schedule visits, and communicate about your care arrangements and any changes to your support plan.

We use usage data to analyze how our service is accessed, identify areas for improvement, and ensure our website functions smoothly across all devices. This information helps us enhance the user experience for families seeking support for aging family members.

With your consent, we may use your information to send updates about our services, share relevant resources about senior care, or contact you regarding your companion care arrangements. You can opt out of promotional communications at any time.

Your Rights and Choices

You have the right to access, review, and update your personal information at any time. If you would like to know what data we hold about you, request corrections to inaccurate information, or request deletion of your data, please contact us using the information below.

You have the right to restrict how we use your information and to withdraw consent for processing at any time. We will not process your data for marketing purposes without your explicit consent, and you can unsubscribe from any communications we send.

We respect your privacy choices and will not share your personal information with third parties without your consent, except as necessary to deliver our companion care services or as required by Czech law.

Cookies and Tracking

We use cookies to enhance your browsing experience on our website. Cookies are small files stored on your device that help us remember your preferences, understand how you use our site, and provide personalized content when appropriate.

Essential cookies are necessary for our website to function properly, including security features and service delivery. Performance cookies help us understand visitor behavior and optimize our website performance. You can control cookie settings through your browser preferences.

We do not use cookies to collect sensitive health information or to track you across other websites without your consent. Our cookie practices comply with Czech privacy regulations and European data protection standards.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. Our security practices include encryption of sensitive data, secure authentication processes, and regular security assessments.

Your information is stored on secure servers and accessed only by authorized personnel who need it to provide our companion care coordination services. We maintain strict confidentiality standards, particularly regarding any health or personal care information you share.

While we strive to protect your data, no transmission over the internet is completely secure. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorized access to your account.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any significant changes will be communicated to you via email or prominent notice on our website. Your continued use of our services after updates indicates your acceptance of the revised policy.

We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated.